Utilities Assistance

Bill and Utilities Assistance

https://dallascityhall.com/Pages/Coronavirus-Resources.aspx

Atmos Energy Financial Assistance

Programs available to aid customers who are being financially impacted by COVID-19.

https://www.atmosenergy.com/customer-service/get-help-paying-your-bill

Dallas Water

-Suspension on disconnections for next 60 days
-Payment arrangements are available
MUST CALL 214-651-1441
High Call Volumes

AT&T

-Will not terminate services for the next 60 days
-Will waive late payments and fees
-Offer services if unable to pay bill
MUST CALL 800-288-2020 or 611
High Call Volumes

Charter Spectrum

-Free broadband and Wi-Fi for students K-12
-Only for 60 days
-Must not already have internet access
-Opening free public hotspots for internet access
MUST CALL 1-844-488-8395

Verizon

-Will not terminate services for the next 60 days
-Will waive late payments and fees
-Offer services if unable to pay bill
MUST CALL 800-922-0204
High Call Volumes

Reliant

-Call 211 to find agencies who can aid through their CARE Program
-Clients need to call 1-866-RELIANT for payment extensions. Currently, there is a 5% fee to extend payments

Stream Energy

-Call customer service to make payment arrangements - 888-685-POWER (7693)